Privacy Policy

Last updated: July 10, 2026

This Privacy Policy explains how OPENWAY PTY LTD ("the Company", "we", "us", or "our") collects, uses, discloses, stores, and protects personal data in connection with OPENWAY. OPENWAY PTY LTD is registered in Australia with ABN 97 699 810 270 and registered address at Level 2, Kings Court, 8-12 King Street, Rockdale, NSW 2216.

By using OPENWAY, you acknowledge that we may process personal data as described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide to us, information generated when you use OPENWAY, and information received from service providers that help us operate the platform. This may include:

  • Account and contact information, such as your name, email address, company name, and account details.
  • Billing and transaction information, such as subscription plan, invoices, billing records, and payment provider references. We do not store full payment card numbers.
  • Service usage and technical information, such as login activity, API usage, model deployment activity, device information, IP address, logs, and resource usage.
  • Content and configuration that you upload, deploy, process, or generate through OPENWAY.
  • Support and communication information, such as messages, support requests, and contact form submissions.

2. How We Use Information

We use information to:

  • Provide, operate, secure, and improve OPENWAY.
  • Manage accounts, subscriptions, billing records, payments, and customer support.
  • Monitor service usage, performance, and platform security.
  • Detect and prevent fraud, abuse, unauthorized access, and policy violations.
  • Comply with legal, tax, accounting, sanctions, regulatory, and payment provider requirements.
  • Send service notices, security alerts, policy updates, and administrative messages.

We do not use your prompts, inputs, or outputs to train AI models.

3. Legal Bases for Processing

Where applicable, we process personal data based on one or more of the following legal bases:

  • Performance of a contract with you.
  • Compliance with legal obligations.
  • Our legitimate interests in operating, securing, improving, and protecting OPENWAY.
  • Your consent, where required by applicable law.

4. How We Share Information

We may share information with:

  • Payment processors and financial service providers for payment, fraud prevention, dispute, and compliance purposes.
  • Vendors that help us provide OPENWAY, such as cloud infrastructure, GPU compute, hosting, storage, analytics, monitoring, security, email, and support providers.
  • Professional advisers, including lawyers, auditors, accountants, insurers, and compliance consultants.
  • Regulators, courts, law enforcement, tax authorities, or other public authorities where required or permitted by law.
  • Third parties involved in a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

We do not sell personal data.

5. International Transfers

OPENWAY may be operated using infrastructure, vendors, and service providers located in Australia and other countries, which may include the United States, the European Union, and other jurisdictions where our cloud, GPU, hosting, and support providers operate. Where personal data is transferred or disclosed internationally, we take reasonable steps to ensure recipients handle it consistently with applicable data protection law, including the Australian Privacy Principles. By providing your personal information and using OPENWAY, you acknowledge and consent to this overseas disclosure.

6. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

No system is completely secure. You are responsible for securing your account credentials, API keys, workloads, models, environment variables, and deployed applications.

7. Data Retention

We retain personal data for as long as reasonably necessary to provide OPENWAY, maintain business records, resolve disputes, prevent abuse, and comply with legal, tax, accounting, regulatory, and payment provider requirements.

8. Customer Content

You are responsible for the personal data and other content that you upload, deploy, process, or generate through OPENWAY. You must ensure that you have all necessary rights, permissions, notices, and legal bases to process such data.

We process Customer Content as necessary to provide, secure, support, and operate OPENWAY, and as otherwise required by law.

9. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies for authentication, security, preferences, analytics, and service functionality. You may control cookies through your browser settings, but disabling certain cookies may affect service functionality.

10. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request portability of your personal data. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

If you are in Australia, the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) give you the right to access the personal information we hold about you and to ask us to correct it. If you have a privacy complaint, please contact us at [email protected] and we will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Children's Privacy

OPENWAY is not intended for children under 18 years old. We do not knowingly collect personal data from children under 18. If you believe a child has provided personal data to us, please contact us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. If changes are material, we will take reasonable steps to notify users.

13. Data Protection Contact

For privacy questions, requests, or complaints relating to personal data, including enquiries under Australia's Privacy Act 1988 (Cth) and the Australian Privacy Principles, please contact:

OPENWAY PTY LTD
ABN: 97 699 810 270
Level 2, Kings Court, 8-12 King Street, Rockdale, NSW 2216
Email: [email protected]